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Patient Scheduling Coordinator

2 months ago

Richmond, Virginia, United States VCU Health Full time
About the Role

At VCU Health, we are seeking a highly skilled and customer-focused Patient Registrar to join our team. As a Patient Registrar, you will play a critical role in ensuring the smooth operation of our ambulatory scheduling processes.

Key Responsibilities
  • Schedule and register patients for appointments, surgeries, and medical consultations
  • Verify pre-authorization and referrals are on file
  • Confirm and maintain patient diagnostic appointments
  • Accurately obtain required information for hospital and physician records, governmental requirements, billing, and third-party payer needs
  • Provide courteous and efficient services to patients and accurately document/verify patient pre-registration information
Requirements
  • Strong customer service skills and patient-centered focus
  • Minimum of two (2) years previous experience with third-party medical insurance, HMO, and managed care
  • Previous experience with CPT and ICD-10 coding
  • Work experience using GE/IDX, Cerner
  • High School Diploma or Equivalent
  • Associate Degree in Business Management or closely related field from an accredited program
Additional Requirements
  • May be required to work hours past normal shift hours to resolve backlog or contact patients for registration data
Physical and Mental Requirements
  • Lifting less than 20 lbs
  • Prolonged sitting, reaching, repetitive motion
  • Prolonged keyboard usage
  • Strong recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, reading, logical thinking