Vehicle Service Specialist
2 weeks ago
Vehicle Service Specialist
Company: Jacobsen|Daniels
Employment Type: Full Time
FLSA Status: Non-Exempt
Compensation: $17 - $19/hour
Location: Los Angeles International Airport
Position Overview:
The Vehicle Service Specialist plays a crucial role in ensuring a welcoming and professional atmosphere by greeting and assisting guests. This position involves guiding vehicles safely and efficiently while managing parking spaces in line with company standards. As the face of Jacobsen|Daniels, exceptional customer service and communication skills are essential.
Key Responsibilities:
- Welcome arriving guests and provide courteous, efficient service for valet parking requests.
- Inspect vehicles for pre-existing damage and inform guests accordingly.
- Document guest details, vehicle information, and secure keys for parking.
- Assist guests requiring special accommodations.
- Evaluate vehicles for overall condition and note any distinguishing features.
- Identify designated parking locations and issue vehicle claim checks to guests.
- Report any security concerns regarding guest vehicles and manage traffic flow to prevent congestion.
- Understand the legal implications of actions affecting valet services.
- Assist guests with luggage as needed.
- Respond to emergencies when necessary.
- Maintain a high level of customer service while being attentive to guest needs.
- Address guest inquiries effectively and resolve complaints within authority; escalate issues to management when required.
- Keep the valet area organized and presentable.
- Provide pricing information for parking services and process payments upon receipt.
Required Skills and Qualifications:
- Customer-focused with a commitment to excellence.
- Able to work collaboratively in a team and independently.
- Possess a valid driver's license with a clean driving record.
- Capable of passing airport security clearance with no recent arrests.
- Demonstrate strong motivation and responsibility.
- Exhibit excellent time management, communication, and customer service skills.
- Possess strong problem-solving and listening abilities.
Education and Experience:
Minimum of 1 year in the hospitality sector, with experience in customer service preferred.
Licensing/Certifications:
Valid in-state driver's license with a clean driving record; must pass an MVR background check.
Physical Requirements:
Ability to work outdoors in various weather conditions, stand and walk for extended periods, and lift luggage frequently throughout shifts.
Reporting Structure:
This position reports to the Assistant Valet Manager or Valet Manager.
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