Vehicle Registration Specialist

2 days ago


Los Angeles, California, United States American Automobile Association Full time
Job Summary

This position is the primary vehicle registration control specialist provider for Branches within Branch Operations. The position provides a wide variety of specialized DMV support to the Branches by creating efficiencies and providing resources to Branch Management and Member Service employees.

Key Responsibilities
  • Process DMV balancing and perform daily physical audit of all DMV transactions.
  • Maintain current knowledge of DMV regulations, policies, and procedures.
  • Reconcile application review list to identify areas of inconsistencies or trends for the various Branches.
  • Process appropriate holdouts (DMV transactions that require corrections) and complete a daily audit checklist.
  • Bookkeeping - Verify all funds are correct and prepare bank deposits.
  • Prepare check logs and submit appropriate InfoPath forms.
  • Prepare ledgers and assist in resolving discrepancies.
  • Process office collection reports and contact member to collect outstanding funds.
  • Maintain office filing system.
  • Print and review DMV reports.
  • Daily reports include Office Collection, Password Security, Inventory Activity, and Production Statistics reports per Branch.
  • Communicate with Branch Management to obtain appropriate signatures.
  • Purge reports from DMVA system.
  • Maintain and follow retention guidelines.
Resources
  • Answer telephone inquiries to support DMV Help Desk.
  • Respond to email inquiries to support DMV E help.
  • Provide DMV supplies to Branches.
  • Provide Branch staff support and DMV Branch audit support to ensure compliance.
  • Submit documents and data entry via InfoPath form when necessary.
  • Appropriate knowledge of DMV license bulletins and DMV registration manual.
Requirements
  • High School GED.
  • 1-3 years Administrative assistance or other clerical work experience.
  • Preferred 1-3 years Previous experience in the Branch offices.
  • Advanced knowledge and training in DMV rules, regulations and procedures preferred.
  • Moderate skill required in the operation of additional Branch equipment such EICS and MRM Portal.
  • General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
  • General knowledge of Club systems required.


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