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Vehicle Loaner Specialist

2 months ago

Los Angeles, California, United States Century West BMW Full time
Position Overview

The Vehicle Loaner Specialist plays a crucial role in ensuring exceptional customer satisfaction by welcoming clients, elucidating the loaner process, and addressing any inquiries they may have.

Ideal Candidate
The successful applicant will exhibit a high energy level, a positive demeanor, and a strong desire to thrive in a dynamic environment. A valid driver's license is required.

Benefits Offered

  • Medical Coverage
  • Dental Insurance
  • Vision Care
  • 401K Retirement Plan

Key Responsibilities

  • Clarify loaner agreements to customers
  • Verify customer details accurately
  • Transport vehicles to and from service lanes, service areas, and parking facilities as necessary
  • Respond to customer questions and concerns
  • Handle loaner documentation
  • Collect and deliver vehicles from various locations
  • Execute additional tasks as required

Qualifications Required

  • Availability to work flexible hours, including some weekends
  • Positive outlook, proactive attitude, and a confident, sociable nature
  • High school diploma or equivalent education
  • Professional demeanor with a commitment to providing outstanding customer service
  • Consistent transportation to and from work
  • Valid driver's license with a clean driving history
  • Experience with TSD is preferred

We are committed to fostering an inclusive workplace and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.