Guest Services Director

2 days ago


Minneapolis, Minnesota, United States Aimbridge Hospitality Full time
Guest Services Director

We are seeking an experienced Guest Services Director to join our team at Marquette Minneapolis, a vibrant hotel in the heart of downtown. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional guest experiences, managing front office operations, and developing strategies to drive revenue and occupancy.

About the Role:

  • Oversee front office operations, including guest check-in/check-out, room assignments, and rate verification.
  • Manage the front desk staff, providing guidance, support, and training to ensure excellent service standards.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to resolve guest issues and improve overall hotel performance.
  • Develop and implement strategies to increase revenue and occupancy rates.

Requirements:

  • At least 3-5 years of experience in hotel operations, preferably in a supervisory or management role.
  • High school diploma or equivalent required; college coursework in hospitality or a related field is helpful.
  • Previous experience in a fast-paced environment, with strong organizational and time management skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.

What We Offer:

  • A competitive salary range of $65,000 - $75,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and a 401(k) plan.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Aimbridge Hospitality:

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across the US and internationally. We pride ourselves on delivering exceptional guest experiences and driving results through innovative thinking and teamwork.



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