Guest Experience Specialist

2 days ago


Minneapolis, Minnesota, United States Sonesta International Hotels Full time

Job Overview:

We are looking for a skilled Guest Experience Specialist to join our team at Sonesta International Hotels. As a Guest Experience Specialist, you will play a key role in ensuring that all guests have a memorable and enjoyable experience at our restaurant or bar.

Main Responsibilities:

  • Welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge.
  • Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times.
  • Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number.
  • Prepare table allocations from reservation book before respective meal period seating.
  • Ensure guests are graciously shown to their tables within a reasonable time of their reservation.
  • Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing.
  • Guarantee there is host/hostess coverage at the maitre d stand at all times.
  • Guarantee that the phone is answered within 2 rings in a courteous and helpful manner; 'champagne cork popping'.
  • Ensure door policies concerning the entry of guests and these are adhered to at all times.
  • Ensure that seating is fair for all service staff.
  • Perform related duties and special projects as assigned.

Requirements:

  • High School Diploma or equivalent required.
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment, and have a high-level attention to detail.
  • Strong verbal and written communication skills in English.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.

Estimated Salary: $40,000 - $50,000 per year, depending on location and experience.

About Us:

Sonesta International Hotels is committed to providing exceptional service to our guests. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, and various employee perks and discounts.



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