Guest Services Representative

3 weeks ago


Minneapolis, Minnesota, United States Extended Stay Full time

At Extended Stay, we're committed to delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests receive top-notch service and support.

About the Role:

This is an exciting opportunity to join our team as a Front Desk Agent. You'll be responsible for assisting guests with their needs, processing reservations, and handling payment and departure procedures.

We estimate the salary for this role to be around $35,000-$45,000 per year, depending on your location and experience.

Key Responsibilities:

  • Assist guests at all times and respond to their requests with diligence and follow-through.
  • Provide reasonable accommodations in response to guest requests.
  • Process reservations, registration, payment, and departures following company guidelines.
  • Collect relevant guest information for potential sales leads.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of software applications.
  • Demonstrated ability to provide excellent customer service.


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