Guest Services Representative
3 weeks ago
At Extended Stay, we're committed to delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests receive top-notch service and support.
About the Role:This is an exciting opportunity to join our team as a Front Desk Agent. You'll be responsible for assisting guests with their needs, processing reservations, and handling payment and departure procedures.
We estimate the salary for this role to be around $35,000-$45,000 per year, depending on your location and experience.
Key Responsibilities:
- Assist guests at all times and respond to their requests with diligence and follow-through.
- Provide reasonable accommodations in response to guest requests.
- Process reservations, registration, payment, and departures following company guidelines.
- Collect relevant guest information for potential sales leads.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of software applications.
- Demonstrated ability to provide excellent customer service.
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