Guest Services Ambassador
3 weeks ago
About the Role:
This is a high-profile front-facing customer service position that serves patients and visitors at various hospitals within our community. The Guest Services Ambassador provides a welcoming first impression for the facility while upholding visitor guidelines and protocols. They demonstrate professionalism, effective communication, listening skills, empathy, and ability to interact with patients, visitors, staff, and others.
Key Responsibilities:
- Provide exemplary customer service by modeling service standard behaviors.
- Create a welcoming environment as the first contact for patients and visitors.
- Assist or provide information, resources, and directions to patients, guests, and staff.
- Ensure visitor guidelines and visitor management protocols are consistently supported.
- Utilize critical thinking and de-escalation skills to troubleshoot situations and offer appropriate resolutions.
What We Offer:
- $18.50/hour competitive salary.
- Comprehensive, paid training program.
- Uniform provided.
- Rewarding and fun work environment.
- Opportunities for advancement.
Requirements:
- Dependable attendance is a high priority.
- Able to stand for 95% of shift.
- Fluent English language skills required.
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