Virtual Contact Center Associate
3 days ago
**Unlock Your Potential as a Virtual Contact Center Associate**
We're looking for talented individuals to join our team at Call Control, where we're dedicated to delivering exceptional customer experiences in the automotive industry.
**A Day in the Life**
As a Virtual Contact Center Associate, you'll have the opportunity to:
- Perform inbound and outbound calls with efficiency and excellence
- Set appointments, follow up on them, and provide valuable information to customers
- Meet key performance indicator standards that drive success
- Engage in team meetings, training sessions, and one-on-one coaching to ensure continuous growth
- Collaborate with Management, Ownership, and team members during regular meetings
- Comply with all company guidelines related to the National Do Not Call List and Privacy Acts
**What We Offer**
We're proud to provide a range of benefits tailored to meet the needs of our team members. These include:
- A simple IRA retirement plan with a 3% company match
- Comprehensive medical, dental, and vision insurance
- A health savings account to support your well-being
- Paid time off to recharge and refocus
- A merit-based rewards system to recognize your achievements
- Semi-annual pay and performance reviews to help you grow professionally
**Your Qualifications**
To succeed in this role, you should possess:
- Exceptional verbal communication skills to engage with customers
- Knowledge of the automotive industry, although not required
- The ability to work effectively in a remote setting with minimal distractions
- Your own equipment for remote work
**Eligible Areas**
Candidates must reside in one of the following states:
- Georgia
- Michigan
- North Carolina
- Ohio
- Pennsylvania
- Texas
- West Virginia
**Flexible Schedule**
This position requires flexibility, with a schedule spanning Monday through Saturday from 1:00 pm to 8:00 pm EST.
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