Senior Contact Center Solutions Architect
3 weeks ago
**Company Overview**
Motion Recruitment is partnering with a leading company in Ohio's aviation industry to find a talented Senior Contact Center Engineer. This company operates the largest and most diverse private aircraft fleet worldwide, offering personalized private aviation solutions.
**Job Summary**
We are seeking a highly skilled Senior Contact Center Engineer to join our team. As a key member of our Global Communications Technologies organization, you will work collaboratively across teams to design, implement, and configure Genesys Cloud solutions.
**Responsibilities**
- Design and deploy API strategies to integrate with CRM and ERP systems.
- Develop conversational AI platforms to support large deployments.
**Requirements**
- 3 years of experience working with Genesys Cloud or Pure Cloud.
- Prior experience with AI technologies, including machine learning, Generative AI, and restful APIs.
- In-depth technical knowledge of Genesys Cloud solutions and cloud technologies.
**Preferred Qualifications**
- BS in Telecommunications or Information Technology.
- Genesys Certified Professional Certification.
**What We Offer**
- Competitive salary: $120,000 - $150,000 per year.
- Annual bonus.
- Medical Insurance.
- Dental Benefits.
- Vision Benefits.
- Paid Time Off (PTO).
- 401(k) match.
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