Senior Contact Center Solutions Architect

3 weeks ago


Columbus, Ohio, United States Motion Recruitment Full time

**Company Overview**

Motion Recruitment is partnering with a leading company in Ohio's aviation industry to find a talented Senior Contact Center Engineer. This company operates the largest and most diverse private aircraft fleet worldwide, offering personalized private aviation solutions.

**Job Summary**

We are seeking a highly skilled Senior Contact Center Engineer to join our team. As a key member of our Global Communications Technologies organization, you will work collaboratively across teams to design, implement, and configure Genesys Cloud solutions.

**Responsibilities**

  • Design and deploy API strategies to integrate with CRM and ERP systems.
  • Develop conversational AI platforms to support large deployments.

**Requirements**

  • 3 years of experience working with Genesys Cloud or Pure Cloud.
  • Prior experience with AI technologies, including machine learning, Generative AI, and restful APIs.
  • In-depth technical knowledge of Genesys Cloud solutions and cloud technologies.

**Preferred Qualifications**

  • BS in Telecommunications or Information Technology.
  • Genesys Certified Professional Certification.

**What We Offer**

  • Competitive salary: $120,000 - $150,000 per year.
  • Annual bonus.
  • Medical Insurance.
  • Dental Benefits.
  • Vision Benefits.
  • Paid Time Off (PTO).
  • 401(k) match.


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