Aviation Contact Center Technology Specialist
2 days ago
**About the Role**
The company we are partnering with operates the largest and most diverse private aircraft fleet in the world, providing a unique opportunity for a talented Senior Contact Center Engineer to make a meaningful impact. As a key member of their Global Communications Technologies organization, you will work collaboratively across teams to design, implement, and configure Genesys Cloud solutions.
**Key Responsibilities**
- Design and deploy API strategies to integrate with CRM and ERP systems.
- Develop conversational AI platforms to support large deployments.
**Requirements**
- 3 years of experience working with Genesys Cloud or Pure Cloud.
- Prior experience with AI technologies, including machine learning and Generative AI.
- In-depth technical knowledge of Genesys Cloud solutions and cloud technologies.
**What We Offer**
- Competitive salary: $140,000 - $170,000 per year.
- Annual bonus.
- Comprehensive benefits package, including medical insurance, dental benefits, vision benefits, and 401(k) match.
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