Healthcare Call Center Representative
24 hours ago
Job Overview
The Ohio State University Wexner Medical Center is seeking a skilled Healthcare Call Center Representative to serve as the primary contact person for its healthcare network. This role involves answering, routing, and triaging critical and non-critical calls 24/7. The ideal candidate will possess excellent customer service skills, multi-tasking abilities, and proficiency in computer applications.
Key Responsibilities
- Answer and route calls, providing superior front-line customer service
- Maintain accurate records and databases
- Provide technical support for pager issues
- Participate in weekend on-call rotations and training new staff members
Requirements
- Bachelor's degree or equivalent work experience required
- Excellent communication and problem-solving skills essential
- Ability to work flexible hours, including weekends and holidays
Salary
$42,000 - $60,000 per annum, depending on experience
Benefits
- Competitive salary range
- Generous retirement plan options
- Affordable health insurance options
- Paid time off and sick leave
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