Healthcare Call Center Representative

24 hours ago


Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

Job Overview

The Ohio State University Wexner Medical Center is seeking a skilled Healthcare Call Center Representative to serve as the primary contact person for its healthcare network. This role involves answering, routing, and triaging critical and non-critical calls 24/7. The ideal candidate will possess excellent customer service skills, multi-tasking abilities, and proficiency in computer applications.

Key Responsibilities

  • Answer and route calls, providing superior front-line customer service
  • Maintain accurate records and databases
  • Provide technical support for pager issues
  • Participate in weekend on-call rotations and training new staff members

Requirements

  • Bachelor's degree or equivalent work experience required
  • Excellent communication and problem-solving skills essential
  • Ability to work flexible hours, including weekends and holidays

Salary

$42,000 - $60,000 per annum, depending on experience

Benefits

  • Competitive salary range
  • Generous retirement plan options
  • Affordable health insurance options
  • Paid time off and sick leave


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