Customer Service Representative

1 day ago


Pompano Beach, Florida, United States Lou Bachrodt Auto Group Full time
Job Description

At Lou Bachrodt Auto Group, we're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We're looking for a highly motivated and customer-focused Parts Sales Associate to join our team.

Key Responsibilities:
  • Customer Service: Assist all customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inventory Management: Ensure that incoming inventory is stocked in the correct location.
  • Order Fulfillment: Pull and fill orders from stock, and locate out-of-stock parts from outside sources.
  • Confidentiality: Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Store Maintenance: Maintain the parts department and workstation in a clean and organized manner.
  • Product Knowledge: Keep current on new products and product updates.
Requirements:
  • Education: High School diploma or equivalent.
  • Sales Image: Maintain a professional sales image.
  • Background: A mechanical background, experience with truck/auto/engine service or parts knowledge is required.
  • Selling Skills: Demonstrate basic understanding of the selling process.
  • Customer Service: Possess a passion for customer service providing excellence to our Service Department, counter, and phone customers.
  • Technical Skills: Experience using standard desktop load applications such as Microsoft Office and Internet applications.
  • Problem-Solving: Locate and obtain Parts for customers, whether in-stock, out-of-stock or non-stocked.
  • Accuracy: Timely and accurate processing of all orders.
  • Teamwork: Perform all other duties as assigned by the manager.
  • Pre-Employment Testing: All applicants must be able to demonstrate the ability to pass pre-employment testing including background checks and drug test.
Benefits:
  • 401(k) Plan: A competitive 401(k) plan with company match.
  • Health Insurance: Medical, dental, and vision insurance.
  • Life Insurance: Company-paid life insurance.
  • Paid Time Off: Generous paid time off policy.
  • Employee Discount Program: Employee discount program for company services and products.


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