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Customer Service Representative

2 months ago

Pompano Beach, Florida, United States COASTAL WASTE & RECYCLING INC Full time

Job Summary:

Coastal Waste & Recycling Inc. is a leading waste management and recycling company seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist. As a key member of our operations team, you will play a critical role in ensuring exceptional customer service and support to our internal and external customers.

Key Responsibilities:

  • Customer Communication: Respond to and resolve incoming customer inquiries in a timely and professional manner, ensuring that customer needs are met and exceeded.
  • Service Coordination: Schedule services for existing customers, ensuring that all necessary information is accurate and up-to-date.
  • Record Keeping: Maintain accurate and detailed records in our operating systems, ensuring compliance with company policies and procedures.
  • Training and Development: Complete assigned training and professional development plans to enhance skills and knowledge in customer service, waste management, and recycling.
  • Customer Engagement: Maintain open and effective communication with customers, keeping them informed of service status, delays, and any other relevant information.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: 1 year of customer service experience in a related industry.
  • Skills: Strong written and verbal communication skills, efficient data entry skills, problem-solving skills, adaptability, and technical knowledge of basic Microsoft systems.

Work Environment:

  • Work Schedule: 5 days a week, with varying shifts between 7:00 AM and 5:30 PM.
  • Work Location: As assigned by the company.

Physical Demands:

  • Extended Sitting: Prolonged periods of sitting may be required.

Travel Requirements:

  • No Travel: This role does not require travel.