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Customer Service Representative

2 months ago

Pompano Beach, Florida, United States Teleperformance USA Full time

About Teleperformance USA

We are a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with Us

  • Paid Training to help you succeed in your role
  • Competitive Wages and a range of benefits to support your well-being
  • Full Benefits package, including medical, dental, vision, 401k, and more
  • Paid Time Off to relax and recharge
  • Employee Wellness and Engagement Programs to support your physical and mental health

About the Role

We are seeking a Customer Service Representative to join our team in Columbia, South Carolina. As a key member of our team, you will be responsible for providing excellent customer service through active listening, handling and responding to customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities

  • Handle and respond to customer inquiries in a timely and professional manner
  • Provide excellent customer service through active listening and empathy
  • Work with confidential customer information and treat it sensitively
  • Resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and colleagues

Qualifications

  • Proficient in Spanish and English
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills