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Customer Service Representative

2 months ago

Pompano Beach, Florida, United States Orangetheory Full time
Job Summary

As a Customer Service/Sales Associate at Orangetheory, you will be responsible for providing exceptional customer service and sales support to our members and guests.

Key Responsibilities:
  • Greet and Engage with Guests: Welcome everyone who enters the studio with enthusiasm, energy, and knowledge.
  • Front Desk Operations: Work at the front desk, answering phones, and communicating with members and guests.
  • Studio Tours: Provide informative and engaging tours of the studio, highlighting its features and benefits.
  • Sales and Membership: Sell memberships to help the studio thrive and meet sales targets.
  • Follow-up and Follow-through: Follow up with prospective clients and ensure that their needs are met.
  • Member Support: Handle members' concerns in a professional and objective manner, with the goal of resolution.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with members, guests, and colleagues.
  • Strong Customer Service Skills: Provide exceptional customer service and support to members and guests.
  • Sales and Marketing: Ability to sell memberships and promote the studio's services.
  • Time Management: Ability to manage time effectively and prioritize tasks.