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Customer Service Representative
2 months ago
We are seeking a highly detail-oriented and organized individual to join our team as an Order Entry Specialist. As a key member of our Customer Service Sales team, you will be responsible for efficiently and accurately inputting, updating, and maintaining orders and account information into our database.
Key Responsibilities- Compile and sort order, sales representative, and customer account information and establish entry priorities.
- Enter order, agent, and account data by inputting text-based and numerical information from source documents.
- Record customer information to process orders, completing fields such as name, address, account number, item number, price, and any sales or promotions.
- Input data into a central database to fulfill orders.
- Review and verify entered data for deficiencies or errors, correct errors, and check all output for accuracy.
- Assist with maintaining efficient operations by following policies and procedures and reporting needed changes.
- Protect company operations by keeping order, agent, commission, and other company information confidential.
- Generate basic daily, weekly, and monthly reporting.
- Must be authorized to work in the USA.
- High school diploma or equivalent required.
- Minimum 2 years related data entry experience strongly preferred.
- Fast and accurate data entry skills with 99% accuracy.
- Excellent organizational and time management with the ability to independently manage and prioritize workload.
- Must be highly detail, process, and quality oriented with a focus on thoroughness and accuracy.
- Knowledge of Microsoft Word, Microsoft Excel, Internet Explorer, and Microsoft Outlook.
- Ability to read and comprehend simple instructions in English, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Must be able to keep calm and perform in high-pressure, team-oriented atmosphere.
- High level of integrity and discretion with an ability to responsibly handle sensitive and confidential information.
Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to 25 pounds such as files, stacks of paper, reference materials, and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination, and vision to use keyboard and video display terminal for prolonged periods.
