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Customer Service Representative

2 months ago

Pompano Beach, Florida, United States CRG Full time
Job Overview

CRG is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Support: Assist clients with inquiries, concerns, and issues in a professional and courteous manner.
  • Problem-Solving: Diagnose and resolve complex problems or issues in a timely and effective manner.
  • Communication: Communicate with clients, internal teams, and stakeholders to ensure seamless delivery of services.
  • Process Management: Monitor and manage delivery routes, process changes or cancellations to delivery orders, and ensure timely resolution of issues.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1 year of experience in a call center environment.
  • Skills: Strong customer service and problem-solving skills, ability to multitask with exceptional organizational skills, and experience with Microsoft Office.
Benefits
  • Medical and Health Insurance: Multiple plan options available.
  • HSA and FSA Options: CRG will match $500 of your HSA contributions.
  • Vision and Dental Insurance: Comprehensive coverage available.
  • Virtual Visits: Urgent care, psychiatry, and therapy services available.
  • 401K: CRG matches up to 4% of your contributions.
  • Life and AD&D Insurance: Comprehensive coverage available.
  • Disability Insurance: Long-term and short-term disability insurance available.
  • Accident, Hospital, and Critical Illness Insurance: Comprehensive coverage available.