Visitor Services Representative

2 weeks ago

Fort Wayne, Indiana, United States The Sports Facilities Companies Full time

CUSTOMER EXPERIENCE ASSOCIATE - SportONE Parkview Icehouse

Sports Facilities Management, LLC

LOCATION: Fort Wayne, IN

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

SportONE Parkview Icehouse serves as a leading venue for sports, recreation, and entertainment, dedicated to enhancing the health and economic vitality of the community. Joining our team means becoming part of a championship-level organization committed to fun, fulfillment, and exceptional service, aimed at enriching both the community and your personal and professional growth.

As a proud member of The Sports Facilities Companies (SFC), we are recognized nationally for our expertise in managing and developing sports, recreation, wellness, and event facilities. Our collaborative and supportive culture empowers team members to achieve new heights in their careers. Together, we are navigating a rapidly growing industry where you will learn from the best while enjoying the journey.

SFC has been honored as a Top Workplace, establishing itself as a preferred employer. Our mission-driven company thrives on an entrepreneurial spirit, teamwork, and a culture focused on collaboration, accountability, excellence, and service. We are in a phase of rapid growth and are seeking high achievers at all levels to join us.

POSITION SUMMARY:

The Customer Experience Associate acts as the initial point of contact for all visitors. This role is essential in delivering outstanding customer service and requires a comprehensive understanding of the facility's offerings and programs.

PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Welcome guests and provide necessary information and guidance.
  • Deliver courteous and friendly service to all visitors.
  • Register guests and manage payments for various activities.
  • Maintain a thorough knowledge of facility programs, including formats, pricing, and schedules.
  • Operate multi-line telephone systems.
  • Document waivers and event details accurately.
  • Record scores for events and print necessary documentation daily.
  • Ensure confidentiality and discretion regarding guest and team member information.
  • Address guest concerns and complaints professionally or escalate to the appropriate manager.
  • Understand and enforce venue policies and procedures.
  • Complete special projects and daily tasks as assigned.

MINIMUM QUALIFICATIONS:

  • Must be at least 18 years old.
  • Possess a valid Driver's License.
  • Ability to operate a multi-passenger golf cart.
  • Flexible availability, including nights, weekends, and holidays.
  • Excellent verbal and written communication skills.
  • Ability to maintain focus in a fast-paced environment.
  • Exceptional guest service skills.
  • Detail-oriented with strong organizational abilities.
  • Capable of multitasking and prioritizing effectively.
  • Must demonstrate respect and friendliness towards all individuals.
  • Ability to work collaboratively with others.
  • Proactive in contributing to team and venue improvement.
  • Commitment to the safety and well-being of others.
  • Prior customer service and cash handling experience preferred.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift up to 20 pounds to waist height.
  • May require prolonged periods of sitting or standing, indoors or outdoors.
  • Must be able to operate a computer.
  • Facility may experience intermittent noise levels.


Job Posted by ApplicantPro

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