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Customer Service Representative

2 months ago

Fort Wayne, Indiana, United States The Sports Facilities Companies Full time
Job Overview

POSITION: Guest Services Team Member

COMPANY: Sports Facilities Management, LLC

DEPARTMENT: Operations

STATUS: Part-Time (Non-Exempt)

ABOUT THE ORGANIZATION:

Sports Facilities Management, LLC operates premier venues focused on enhancing community health and economic vitality. Our facilities are designed to provide exceptional recreational and entertainment experiences. We pride ourselves on fostering a collaborative environment that supports both personal and professional growth.

As a recognized leader in the industry, we are committed to excellence and service, ensuring our team members thrive in a dynamic workplace. Our culture emphasizes teamwork, accountability, and a commitment to community enrichment.

ROLE SUMMARY:

The Guest Services Team Member serves as the initial point of contact for all visitors, ensuring a welcoming atmosphere. This role requires delivering outstanding customer service while possessing comprehensive knowledge of the facility's offerings.

KEY RESPONSIBILITIES:

  • Welcome guests and provide necessary information and directions.
  • Deliver friendly and professional service to all visitors.
  • Process guest registrations and payments for various activities.
  • Maintain up-to-date knowledge of facility programs, including schedules and pricing.
  • Manage multi-line phone systems efficiently.
  • Document waivers and event details accurately.
  • Record scores for events and prepare daily game sheets.
  • Handle guest inquiries and resolve issues with professionalism.
  • Enforce venue policies and procedures effectively.
  • Complete assigned tasks and special projects as needed.

QUALIFICATIONS:

  • Minimum age of 18 years.
  • Valid Driver's License required.
  • Ability to operate a multi-passenger vehicle.
  • Flexible availability, including nights and weekends.
  • Strong verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
  • Exceptional guest service skills.
  • Detail-oriented with strong organizational abilities.
  • Capable of managing multiple tasks and prioritizing effectively.
  • Commitment to teamwork and community safety.
  • Prior experience in customer service and cash handling is preferred.

WORK ENVIRONMENT:

  • Ability to lift up to 20 pounds.
  • Willingness to stand or sit for extended periods.
  • Comfortable using computer systems.
  • Exposure to moderate noise levels.