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Visitor Services Representative

2 months ago

Fort Wayne, Indiana, United States ABM of Indiana Full time
Job Overview

This role is essential in providing guests with guidance and necessary information, ensuring they receive a warm welcome as they enter the premises. The ideal candidate must maintain composure in challenging situations or when addressing dissatisfied visitors.

Position Summary

The individual in this position will assist visitors by offering directions and pertinent information, always ensuring a courteous greeting upon their arrival. Remaining calm and professional, especially in stressful situations, is crucial.

Key Responsibilities

  • Maintain a tidy work environment, typically at the entrance of the business, performing cleaning duties to uphold cleanliness and adhere to security protocols, thereby creating a positive first impression for guests.
  • Proactively engage with guests in a friendly and welcoming manner.
  • Communicate effectively and professionally while interacting enthusiastically with both guests and colleagues.
  • Handle frustrated or confused guests with patience, professionalism, and politeness.
  • Possess knowledge of relevant products, policies, and procedures.
  • Collaborate as a team player to meet guest needs and support the efforts of other departments.
  • Attend all scheduled shifts, meetings, and training sessions as required by the department.
  • Ensure a safe working environment.
  • Be prepared to implement emergency procedures as necessary.
  • Deliver exceptional customer service whenever possible.
  • Assess customer needs and guide them to the appropriate department for assistance.

Qualifications

  • Preferred one year of relevant experience.
  • Must fulfill all requirements to obtain necessary badges and seals, including passing a background check and providing a ten-year work history.