Critical Systems Engineer

2 days ago


Katy, Texas, United States HighPoint Technology Group Full time
Job Title: Critical Systems Engineer

HighPoint Technology Group is seeking a skilled Critical Systems Engineer to join our team in Katy, TX. As a member of our Global Network Operating Center (GNOC) team, you will provide 2nd level support to NOC technicians and data center field operations.

Key Responsibilities:
  • Provide remote monitoring support of mission critical systems
  • Collaborate with field operations directors, managers, and corporate engineering staff to resolve major electrical and mechanical data center issues
  • Support PM Schedulers and field operations personnel with implementation and management of preventive and corrective maintenance programs at each data center
  • Deliver support to all incident and emergency situations (SLA violations, equipment failure, process failures, etc.) and manage the root cause analysis (RCA) process
  • Create and/or review and approve methods of procedures for support of preventive maintenance and corrective action tasks
  • Support the process of creating and maintaining standard operating and emergency procedures (SOPs and EOPs)
  • Some travel may be required
  • Implement and manage field related projects as required
  • Assist in identifying areas of improvement to existing facilities, particularly efficiency and PUE
  • Help ensure compliance with applicable codes, requisitions, government agencies and directives as relates to building operations
  • Participate in an on-call rotation as needed
  • Carry out other duties as assigned by the NOC Critical Systems Manager or the Director of Global Data Center Support
Requirements:
  • Familiarity with mission critical data center environments
  • Extensive experience with critical electrical systems (UPS, Generator, Switchgear), mechanical systems (Air Handlers, Rooftop Units, pumps, Fans), fire alarm and suppression systems (FIKE), building control systems, and preventive maintenance programs
  • Working knowledge of computer applications including DCIM and CMMS systems, Word, and Excel
  • Strong prioritization, organization, and multitasking skills – must be able to switch quickly between projects or tasks
  • IT awareness of servers, network, and peripheral equipment is a plus
  • Ability to interpret instructions furnished in written, oral, or schedule form
  • Demonstrated verbal and written communication skills
  • Able to lead and manage vendors, NOC technicians, and other resources as needed
Education and Experience:
  • 5 - 8 years of experience
  • Bachelor's degree or equivalent experience
  • Industrial Technology trade school certification or other verifiable training in a relevant technical field or equivalent practical experience with data center/critical facility, UPS Systems, Emergency Generators or Electrical Switchgear


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