Critical Systems Engineer

3 days ago


Katy, Texas, United States Highpoint Technology Group Full time
About the Role

Highpoint Technology Group is seeking a highly skilled Critical Systems Engineer to join our team in the Katy, TX area. As a member of our Global Network Operating Center (GNOC) team, you will provide 2nd level support to NOC technicians and data center field operations.

Key Responsibilities
  • System Expertise: Provide system expertise in the analysis and troubleshooting of critical system issues, including electrical and mechanical systems, mission critical infrastructure, and building management systems.
  • Collaboration: Collaborate with NOC technicians, field operations teams, and vendors to provide preventative and corrective maintenance of critical systems.
  • Problem Management: Manage the incident/emergency response and root cause analysis (RCA) processes.
  • Procedure Development: Write and/or approve work activities (MOPs) and support the creation and upkeep of standard and emergency operating procedures.
Requirements
  • Experience: 5-8 years of experience in mission critical data center environments, with expertise in electrical and mechanical systems, and experience with critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems.
  • Education: Bachelor's degree or equivalent experience, with industrial technology trade school certification or other verifiable training in a relevant technical field.
  • Skills: Strong prioritization, organization, and multitasking skills, with the ability to interpret instructions furnished in written, oral, or schedule form, and demonstrated verbal and written communication skills.
What We Offer
  • Opportunity to Work with a Customer-Focused Company: Highpoint Technology Group is a customer service company that solves business problems that involve technology.
  • Collaborative Team Environment: Join a team that values collaboration and teamwork to deliver exceptional results.
  • Professional Growth and Development: Opportunities for professional growth and development in a rapidly growing and changing data center environment.


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