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High Availability Engineer

2 months ago

Katy, Texas, United States HighPoint Technology Group Full time
About the Role

We are seeking a highly skilled Critical Systems Engineer to join our team at HighPoint Technology Group. As a Critical Systems Engineer, you will play a critical role in ensuring the smooth operation of our data centers and mission-critical systems.

Key Responsibilities
  • System Expertise: Provide in-depth knowledge and expertise in electrical and mechanical systems, including UPS systems, generators, HVAC systems, fire/life safety systems, BMS systems, and CMMS systems.
  • 2nd Level Support: Provide 2nd level remote monitoring support of mission-critical systems, collaborating with field operations directors, managers, and corporate engineering staff to resolve major electrical and mechanical data center issues.
  • Preventive and Corrective Maintenance: Support PM schedulers and field operations personnel with implementation and management of preventive and corrective maintenance programs at each data center.
  • Incident and Emergency Response: Deliver support to all incident and emergency situations, including SLA violations, equipment failure, process failures, etc., and manage the root cause analysis (RCA) process.
  • Procedure Development: Create and/or review and approve methods of procedures for support of preventive maintenance and corrective action tasks.
  • Standard Operating Procedures: Support the process of creating and maintaining standard operating and emergency procedures (SOPs and EOPs).
  • Travel and Projects: Some travel may be required, and the engineer will be responsible for implementing and managing field-related projects as required.
Requirements
  • Experience: 5-8 years of experience in a data center or critical facility environment, with expertise in UPS systems, emergency generators, or electrical switchgear.
  • Education: Bachelor's degree or equivalent experience, with industrial technology trade school certification or other verifiable training in a relevant technical field.
  • Skills: Strong prioritization, organization, and multitasking skills, with the ability to interpret instructions furnished in written, oral, or schedule form. Demonstrated verbal and written communication skills, with the ability to lead and manage vendors, NOC technicians, and other resources as needed.