Front Office Coordinator

2 weeks ago


Lititz, Pennsylvania, United States MATT CONNER STATE FARM AGENCY Full time
Position Overview

MATT CONNER STATE FARM AGENCY is seeking a dedicated Receptionist / Front Office professional to join our dynamic team. This role is essential in delivering outstanding service and ensuring a smooth operational flow within our office.

Key Responsibilities:

  • Deliver accurate product and service information while addressing customer inquiries efficiently.
  • Manage incoming phone calls and provide exceptional customer support.
  • Resolve customer complaints by offering suitable solutions and alternatives, ensuring follow-up for complete satisfaction.
  • Maintain detailed records of customer interactions, process accounts, and organize documentation.

What We Offer:

  • Competitive base salary.
  • Paid time off, including vacation and personal/sick days.
  • Health insurance options as required.
  • Valuable experience in a supportive environment.
  • Opportunities for professional growth and advancement within the agency.

Ideal Candidate Profile:

  • Exceptional phone handling skills and active listening abilities.
  • Comfortable with initiating outbound calls.
  • Enthusiastic about assisting customers and resolving their issues.
  • Patient, empathetic, and a strong communicator.
  • Proficient in problem-solving and managing multiple tasks effectively.
  • Possession of Property and Casualty licenses is required.
  • Life and Health insurance licenses are also necessary.

This position is associated with a State Farm independent contractor agent. Candidates must successfully complete all relevant licensing requirements and training programs.



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