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Front Office Coordinator

2 months ago

Lititz, Pennsylvania, United States MATT CONNER STATE FARM AGENCY Full time
Position Overview

MATT CONNER STATE FARM AGENCY is seeking a dedicated Receptionist / Front Office professional to join our dynamic team. No prior insurance experience is necessary, as we are committed to training the right candidate who possesses a positive attitude and a willingness to learn. An active Property and Casualty license is required.

Key Responsibilities:

  • Deliver comprehensive product and service information while effectively resolving any issues that may arise with customer accounts.
  • Manage and direct incoming phone calls.
  • Address customer complaints by providing suitable solutions and alternatives within specified timeframes; ensure follow-up for resolution.
  • Maintain accurate records of customer interactions, process accounts, and organize documentation.

What We Offer:

  • Competitive base salary
  • Paid time off, including vacation and personal/sick days
  • Health insurance options
  • Valuable industry experience
  • Opportunities for career advancement within the agency

Ideal Candidate Profile:

  • Exceptional phone handling skills and active listening abilities.
  • Comfortable with making outbound calls.
  • Genuinely enthusiastic about assisting customers.
  • Patient, empathetic, and highly communicative; enjoys engaging in conversation.
  • Ability to advocate for clients and empathize with their needs.
  • Strong problem-solving capabilities.
  • Excellent communication and presentation skills.
  • Proficient in multitasking, prioritizing, and effective time management.
  • Property and Casualty licenses are mandatory.
  • Life and Health insurance license is also required.

This role is associated with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs. Please note that State Farm agents are independent contractors who hire their own staff, and their employees are not considered employees of State Farm.