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Senior Customer Success Manager for Enterprise Clients
2 months ago
Zencity is a purpose-driven startup that is transforming the way governmental bodies interact with, comprehend, and connect with their communities.
Our platform for community feedback and insights, along with our community survey solutions, utilize cutting-edge Natural Language Processing (NLP) and Machine Learning (ML) technologies to empower government entities to make informed, data-centric decisions.
With a diverse team of urban enthusiasts and data specialists, we collaborate with over 300 municipalities across the nation.
Role OverviewAs a Senior Customer Success Manager, you will play a pivotal role in guiding the customer experience and fostering meaningful relationships within your designated portfolio in a high-touch, senior capacity.
In this position, you will serve as a trusted advisor to law enforcement agencies, police departments, and governmental organizations, providing strategic insights and support to executives, facilitating training for junior staff, and proactively delivering value to our clients.
Key Responsibilities- Drive the customer journey and ensure satisfaction across your portfolio.
- Build and maintain strong relationships with key stakeholders.
- Provide thought leadership and guidance to clients in the public safety sector.
- Conduct training sessions for government personnel.
- Deliver ongoing value and insights to enhance client engagement.
- 7+ years of experience in customer success, strategic consulting, or related fields.
- Experience within the public safety sector is essential.
- Ability to thrive in a dynamic, fast-paced environment.
- Exceptional relationship-building capabilities.
- Strong technical skills with the ability to simplify complex products for diverse audiences.
- Willingness to travel up to 25% as needed.
