Enterprise Customer Success Manager

2 weeks ago

New York, New York, United States DataSnipper Full time
About DataSnipper

DataSnipper is a pioneering force in the intelligent automation space, revolutionizing the world of audit and finance. Founded in 2017, our company has experienced rapid growth, earning the title of the fastest-growing software company in the Netherlands according to Deloitte Fast50. We've also achieved Unicorn status in our latest funding round, solidifying our position as a leader in the industry.

With a global presence, serving over 125+ countries, and a second base in the heart of New York City, DataSnipper is disrupting the status quo. Our innovative approach and commitment to excellence have earned us a reputation as a game-changer in the industry.Job Description

We're seeking an ambitious and experienced Enterprise Customer Success Manager to join our fast-growing Customer Success team. As a key member of our team, you'll be responsible for building strong relationships with our key enterprise accounts, driving customer satisfaction, and happiness.

Your primary focus will be on developing and executing a Customer Success strategy that drives growth and retention. You'll work closely with our Innovation Services team to develop and implement customer engagement strategies, creating mutually beneficial partnerships with our clients.

Key Responsibilities:

  • Develop and execute a Customer Success strategy that drives growth and retention
  • Build and maintain strong relationships with key enterprise customers
  • Work closely with the Innovation Services team to develop and implement customer engagement strategies
  • Identify and influence decision-makers and key stakeholders of our clients
  • Create and optimize Customer Success management processes
Requirements

To succeed in this role, you'll need:

  • 5-7 years of experience in a client-facing role, preferably in B2B enterprise software
  • Proactive mindset, ability to self-start, and driven to succeed
  • Excellent project and time management skills
  • Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers
  • An outgoing personality with a positive attitude
  • Strong affinity with the software industry
What We Offer

As a member of our team, you'll enjoy:

  • Being part of one of the fastest-growing scale-ups in the Netherlands
  • Make an impact by disrupting the accounting industry
  • Competitive salary
  • Flexible time off policy
  • Stock participation plan
  • A flexible and growing organization with lots of opportunities to learn and develop
  • International working environment, with a team of friendly and driven colleagues
  • Office in the center of New York with commuter, gym, and meal benefits
  • Many team events and social activities

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Herald Full time

    About UsHerald is a pioneering company in the insurtech space, dedicated to building digital infrastructure for commercial insurance. Our mission is to simplify the insurance buying process for developers, providing a single API to access quotes from multiple carriers. We're a team of insurtech veterans with a proven track record of innovation and...

  • Enterprise Customer Success Manager

    4 weeks ago

    New York, New York, United States Herald Full time

    About UsHerald is a pioneering company in the insurtech space, dedicated to building digital infrastructure for commercial insurance. Our mission is to simplify the insurance buying process for developers, providing a single API to access quotes from multiple carriers. We're a team of insurtech veterans with a proven track record of innovation and...

  • Enterprise Customer Success Manager

    1 week ago

    New York, New York, United States Box Full time

    About the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at Box. As a key member of our customer success organization, you will be responsible for ensuring the supreme success and delight of our enterprise customers with Box.You will work closely with our customers to drive adoption, spur usage, and build high...

  • Enterprise Customer Success Manager

    3 weeks ago

    New York, New York, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Enterprise Customer Success...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Box Full time

    Unlock the Power of Content Management with BoxAt Box, we're revolutionizing the way organizations work with content. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring our top-tier customers achieve unparalleled success with our platform.What You'll DoDevelop and execute customized onboarding plans to drive seamless adoption...

  • Enterprise Customer Success Manager

    2 weeks ago

    New York, New York, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Customer Success Manager to...

  • Enterprise Customer Success Manager

    3 weeks ago

    New York, New York, United States Wix Full time

    Job DescriptionAt Wix, we're seeking a highly skilled Enterprise Customer Success Manager to join our team. As a trusted partner and consultant, you will own a book of business of Wix enterprise accounts and provide guidance on launching and optimizing their Wix deployment following web development best practices.Key ResponsibilitiesPartner with Product...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States DataSnipper Full time

    About DataSnipperDataSnipper is a pioneering force in the intelligent automation platform, revolutionizing the world of audit and finance. Founded in 2017, the company has experienced rapid growth, earning the title of the fastest-growing software company in the Netherlands according to Deloitte Fast50. With a strong presence in over 125+ countries and a...

  • Enterprise Customer Success Manager

    2 weeks ago

    New York, New York, United States DataSnipper Full time

    About DataSnipperDataSnipper is a pioneering force in the intelligent automation platform, revolutionizing the world of audit and finance.Founded in 2017, DataSnipper has experienced rapid growth and is now recognized as one of the fastest-growing software companies in the Netherlands, according to Deloitte Fast50.With a presence in over 125+ countries and a...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Navan Full time

    Enterprise Customer Success ManagerAs a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training,...

  • Enterprise Customer Success Manager

    3 weeks ago

    New York, New York, United States Navan Full time

    Job DescriptionAs a key member of our Navan team, you will play a critical role in ensuring the success of our Enterprise customers. This involves building strong relationships with our C-suite clients, understanding their requirements, and implementing effective solutions to drive adoption and retention.You will work closely with our customer-facing teams,...

  • Enterprise Customer Success Manager

    3 days ago

    New York, New York, United States Navan Full time

    Role OverviewAs a key member of our Navan team, you will play a critical role in ensuring the success of our Enterprise customers. This involves building strong relationships, understanding customer requirements, and implementing effective solutions to drive adoption and retention.Key ResponsibilitiesManage post-sales activity for Enterprise customers...

  • Enterprise Customer Success Manager

    2 weeks ago

    New York, New York, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe're seeking an experienced Customer Success Manager to join our team. As a key...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Datadog Full time

    About the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at Datadog. As a key member of our customer success organization, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.Key ResponsibilitiesPartner with Enterprise Account...

  • Enterprise Customer Success Manager

    1 week ago

    New York, New York, United States Wix Full time

    Job DescriptionThe Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment following web development best practices. This role will partner with Product teams to create tailored customer onboarding workshops and trainings based on...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Global Relay Full time

    Job Title: Enterprise Customer Success SpecialistAbout the Role:We are seeking an experienced Enterprise Customer Success Specialist to join our team at Global Relay. As a key member of our Customer Success team, you will be responsible for leading and managing relationships with our marquee customers, providing world-class customer service, and driving...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Trustpilot Full time

    About the RoleWe're seeking a highly skilled Enterprise Customer Success Manager to join our team at Trustpilot. As a key member of our Enterprise Customer Success team, you will be responsible for managing strategic and key customers to build a success plan that maximizes the Trustpilot review platform.Key ResponsibilitiesDevelop and execute customized...

  • Enterprise Customer Success Manager

    1 week ago

    New York, New York, United States Wix Full time

    Job DescriptionThe Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment following web development best practices. This role will involve partnering with Product teams to create tailored customer onboarding workshops and trainings...

  • Enterprise Customer Success Manager

    1 month ago

    New York, New York, United States Global Relay Full time

    Job Title: Enterprise Customer Success SpecialistAbout the Role:Global Relay is seeking an experienced Enterprise Customer Success Specialist to lead and manage relationships between our marquee customers. As a key member of our Customer Success team, you will be responsible for delivering world-class service, identifying sales and upsell opportunities, and...

  • Customer Success Manager, Enterprise

    2 weeks ago

    New York, New York, United States Wunderkind Full time

    {"title": "Customer Success Manager, Enterprise", "description": "Unlock Your Potential as a Customer Success Manager at WunderkindAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy building strong relationships with clients? We're seeking a talented...