Enterprise Customer Success Manager

2 days ago


New York, New York, United States Datadog Full time
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team at Datadog. As a key member of our customer success organization, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.

Key Responsibilities
  • Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
Requirements
  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Able to travel for customer onsite visits and events as required
About Datadog

Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.

Benefits and Growth
  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous and competitive benefits package


  • New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...


  • New York, New York, United States Wix Full time

    {"title": "Enterprise Customer Success Manager", "description": "Unlock Business Potential with WixAs a key member of our Enterprise team, you will be responsible for driving customer success and growth for our largest clients. Your expertise will help them maximize their online presence and achieve their business goals.Key Responsibilities:Partner with...


  • New York, New York, United States Herald Full time

    About UsHerald is a pioneering company in the insurtech space, dedicated to building digital infrastructure for commercial insurance. Our mission is to simplify the insurance buying process for developers, providing a single API to access quotes from multiple carriers. We're a team of insurtech veterans with a proven track record of innovation and...


  • New York, New York, United States DataSnipper Full time

    About DataSnipperDataSnipper is a leading provider of intelligent automation solutions for the audit and finance industries. Our innovative platform is transforming the way businesses operate, and we're looking for a talented individual to join our team as an Enterprise Customer Success Manager.Job SummaryWe're seeking a seasoned professional with a proven...


  • New York, New York, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer value realization and ensuring the successful adoption and expansion of our solutions.Key ResponsibilitiesDevelop and execute customer success plans...


  • New York, New York, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our enterprise customer base.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve...


  • New York, New York, United States Box Full time

    Unlock the Power of Content Management with BoxAt Box, we're revolutionizing the way organizations work with content. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring our top-tier customers achieve unparalleled success with our platform.What You'll DoDevelop and execute customized onboarding plans to drive seamless adoption...


  • New York, New York, United States Wunderkind Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for driving the success of our Enterprise customers, developing strategic relationships, and delivering exceptional customer experiences.Key...


  • New York, New York, United States DataSnipper Full time

    About DataSnipperDataSnipper is a pioneering force in the intelligent automation platform, revolutionizing the world of audit and finance. Founded in 2017, the company has experienced rapid growth, earning the title of the fastest-growing software company in the Netherlands according to Deloitte Fast50. With a strong presence in over 125+ countries and a...


  • New York, New York, United States Navan Full time

    Enterprise Customer Success ManagerAs a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training,...


  • New York, New York, United States Global Relay Full time

    Job Title: Enterprise Customer Success SpecialistAbout the Role:We are seeking an experienced Enterprise Customer Success Specialist to join our team at Global Relay. As a key member of our Customer Success team, you will be responsible for leading and managing relationships with our marquee customers, providing world-class customer service, and driving...


  • New York, New York, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer growth and adoption of our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired outcomes...


  • New York, New York, United States Trustpilot Full time

    About the RoleWe're seeking a highly skilled Enterprise Customer Success Manager to join our team at Trustpilot. As a key member of our Enterprise Customer Success team, you will be responsible for managing strategic and key customers to build a success plan that maximizes the Trustpilot review platform.Key ResponsibilitiesDevelop and execute customized...


  • New York, New York, United States Tennr Full time

    {"title": "Customer Success Manager", "description": "About TennrTennr is a NYC-based tech company that's revolutionizing the way healthcare providers communicate. Our innovative solution, RaeLLM, is a game-changer in the industry.What You'll DoBe a Tennr expert and deliver exceptional customer experiences for our enterprise customers.Focus on expanding...


  • New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...


  • New York, New York, United States Atlassian Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer growth and adoption of our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired outcomes...


  • New York, New York, United States Careers at Roambee Full time

    {"title": "Enterprise Customer Success Senior Manager", "description": "Job Title: Enterprise Customer Success Senior ManagerRoambee is seeking an experienced Enterprise Customer Success Senior Manager to enhance its market presence and intelligence solution offerings.This role involves a consultative, value-driven sales strategy targeting major enterprises...


  • New York, New York, United States Global Relay Full time

    Job Title: Enterprise Customer Success SpecialistAbout the Role:Global Relay is seeking an experienced Enterprise Customer Success Specialist to lead and manage relationships between our marquee customers. As a key member of our Customer Success team, you will be responsible for delivering world-class service, identifying sales and upsell opportunities, and...


  • New York, New York, United States DataSnipper Full time

    DataSnipper stands at the forefront of an automation platform that is transforming the audit and finance industries. Established in 2017, DataSnipper has rapidly ascended to become the fastest-growing software enterprise in the Netherlands, achieving Unicorn status in its recent funding endeavors. With a global user base spanning over 125 countries,...


  • New York, New York, United States OneSignal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our US Enterprise team at OneSignal. As a key member of our team, you will be responsible for managing our largest US Enterprise customers, ensuring their success with our platform, and driving growth through strategic partnerships.Key ResponsibilitiesManage a portfolio of 20-40...