Accommodations Support Coordinator

17 hours ago


Chapel Hill, North Carolina, United States InsideHigherEd Full time
Job Summary

This role provides administrative support to the Director of EO/ADA Coordinator and the Accommodations team, focusing on student inquiries. Responsibilities include managing emails, phone calls, and visitors, as well as managing student and employee accommodation request files, tracking, and data entry. The successful candidate will participate in the review and determination of accommodations requests.

Key Responsibilities
  • Manage incoming emails and phone calls related to student accommodations and accessibility issues
  • Provide administrative support to the Director of EO/ADA Coordinator and the Accommodations team
  • Manage student and employee accommodation request files, tracking, and data entry
  • Participate in the review and determination of accommodations requests
  • Assist with greeting, referring, and assisting visitors and staff
Requirements
  • Bachelor's degree or equivalent combination of training and experience
  • Strong written and verbal communication skills
  • Exceptional active-listening skills and ability to respond to challenging situations
  • Ability to use Excel and Word, as well as data entry on a computer
  • Strong attention to detail and ability to maintain confidentiality
  • Ability to work on site and in person, as directed
  • Competent in management of multiple tasks through effective prioritization
Preferred Qualifications
  • Demonstrated understanding of the University environment and ability to work collaboratively with students, faculty, staff, parents/families, and community partners
  • Knowledge of legislative framework governing the work of the office


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