PC Refresh Technician
5 days ago
We are seeking a highly skilled PC Refresh Technician to join our team at HRU Inc Technical Resources. As a PC Refresh Technician, you will work under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to users scheduled for refresh.
Responsibilities- Schedule, image, install software, test and deploy new PCs to users
- Reclaim prior equipment, update documentation and assist with disposal process
- Troubleshoot hardware at point of install to ensure user is able to perform duties
- Investigate and resolve desktop operating system and software issues
- Communicate with users and management about PC Refresh schedule and status
- Bachelor's Degree is preferred; experience will be considered in lieu of degree
- 1-3 years' experience in desktop support services
- Certifications such as A+ or Microsoft MC a bonus
- Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
- Technical knowledge of PC internal components, including drives, cards, memory upgrades
- Hands-on hardware troubleshooting experience
- Equipment support experience with Dell, EMC, Cisco, etc.
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to investigate PC and software issues
- Effective interpersonal skills and relationship-building skills
- Written and oral communication skills
- Ability to present ideas in user-friendly language
- Analytical and problem-solving abilities, with attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- A strong customer-service orientation
- Driver's license in good standing
- 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Onsite cafeteria, fitness center, and outdoor fitness track
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