Help Desk Technician

5 days ago


Sterling, Virginia, United States Solvere OneHouseCall Full time
Job Title: Help Desk Technician

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Solvere One. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex technical issues, and delivering exceptional customer service.

Key Responsibilities:
  • Fielding requests escalated from Tier 2 technicians
  • Identifying, diagnosing, and resolving Tier 3 incidents and problems
  • Communicating solutions to end-users
  • Delivering, tagging, setting up, and assisting in configuring end-user PC desktop hardware, software, and peripherals
  • Diagnosing and resolving end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems
  • Performing minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
  • Creating detailed technical documentation for resolutions of issues
  • Entering and tracking all time and keeping all documentation up to date in PSA Platform in real time
  • Notifying superiors in a timely manner when incident or problem resolution is taking longer than normal
Requirements:
  • Microsoft Windows Desktop OS installation and support
  • Apple / Mac Desktop OS installation and support
  • Microsoft Office 365 administration and support
  • Google Workspace administration and support
  • iPhone / Android troubleshooting
  • Multi-factor Authentication configuration and support
  • Installation, configuration, troubleshooting, and customization of MS Office Suite applications
  • Working knowledge of Hyper-V and VMware
  • Ability to configure TCP/IP subnetting and troubleshoot Internet connectivity
  • Understanding of switching and firewalls
Preferred Experience:
  • ConnectWise Manage
  • ConnectWise Automate
  • IT Glue
  • Azure and AWS
  • Cisco, Meraki, Sophos, Fortigate solutions
  • Sophos suite of solutions

This is a full-time, salaried position with a salary commensurate with experience. Benefits include 401K, PPO healthcare, dental, vision, paid vacation, etc.



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