Information Technology Technician
3 days ago
LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS
IT Help Desk Technician
This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.
Functions and Responsibilities
• Act as the first point of contact for internal customers via phone and Service Now
• Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage
• Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online).
• Asks questions about the problem and explaining possible solutions
• Uses manual and automated diagnostic tools to identify problems and root cause
• Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service
• Escalates incidents and requests Tier 3 support when the problem is more complex
• Arranges for a technician to visit the customer if a problem can’t be solved over the phone or by email.
• Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology.
• Participates actively in incident, problem, request and change management processes and their ongoing improvement.
• Follows procedures for the installation, deployment and maintenance of workstation hardware and software.
• Executes corrective actions as prescribed by other technicians or per standard recovery procedures.
Qualifications
• High School Diploma required
• 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity
• Professionally respond to calls, emails, chats and voicemails for customer support.
• Technical writing proficiency.
• Innovative, team-oriented problem solver.
• Excellent interpersonal, negotiation and communication (verbal and written) skills.
• Excellent organizational, time management and follow-through skills.
• Ability to manage multiple, competing priorities.
• Unwavering commitment to providing customers with a high-quality experience.
• Troubleshooting and diagnostic / repair skills for PCs and components.
• Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors.
• Experience using imaging and migration utilities such as SCCM, MDT, and USMT.
• Proficiency in Microsoft Office application usage.
• Experience troubleshooting Mobile Device Operation Systems (iOS, Android)
• Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7)
• Knowledge of networking fundamentals
• Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time.
• Experience troubleshooting MacOS clients
• CompTia A+ / Server+ / Network+
• HDI Customer Help Desk Analyst
• Microsoft Office Specialist
• MTA / Microsoft Office Specialist
• MCP / MCSA / MCSE / MCDST
• ITIL
• ServiceNow
-
Information Technology Technician
4 days ago
Airway Heights, United States Amtec Inc. Full timeLOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSIT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.Functions and Responsibilities• Act as the first point of contact for...
-
IT Technician
7 days ago
Airway Heights, United States Amtec Enterprise Full timeJob DescriptionJob DescriptionLOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSIT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.Functions and Responsibilities• Act as...
-
IT Help Desk Technician
2 months ago
Airway Heights, United States NR Consulting Full timeJob Title: IT Help Desk Technician Location: Airway Heights, WA 99001 Duration: 6 Month Contract Shift: Monday through Friday 5:30am or 6am start (8-hour shifts). LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS IT Help Desk Technician This role is both the frontline of internal customer technical support (Tier 1), as well as...
-
IT Help Desk Technician
2 weeks ago
Airway Heights, United States NR Consulting Full timeJob Title: IT Help Desk Technician Location: Airway Heights, WA 99001 Duration: 6 Month Contract Shift: Monday through Friday 5:30am or 6am start (8-hour shifts). LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS IT Help Desk Technician This role is both the frontline of internal customer technical support (Tier 1), as well as...
-
Information Technology Supervisor
2 weeks ago
Arlington Heights, Illinois, United States Path Construction Full timeJob OverviewPath Construction is in search of a skilled Information Technology Supervisor to enhance our team. As a dynamic general contractor, we pride ourselves on our growth and innovation within the construction industry.The Information Technology Supervisor will oversee the onboarding and offboarding of personnel, manage equipment procurement and...
-
Information Technology Intern
3 weeks ago
Fairview Heights, United States Hoyleton Youth and Family Services Full timeJob DescriptionJob DescriptionPOSITION SUMMARYInformation Technology Intern –The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software including but not limited to Salesforce. Particular attention will be given to cyber security measures. The intern will...
-
Information Technology Intern
4 weeks ago
Fairview Heights, United States Hoyleton Youth and Family Services Full timeJob DescriptionJob DescriptionPOSITION SUMMARYInformation Technology Intern -The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software including but not limited to Salesforce. Particular attention will be given to cyber security measures. The intern will...
-
IT Help Desk Technician
2 months ago
Airway Heights, United States Amtec Enterprise Full timeJob DescriptionJob DescriptionJob title: IT Help Desk Technician1st shift: 5:30 am or 6:00 am start (8-hour shift)Pay rate: $21.50-$28.25/hr; depending on experience. The offer will be determined after the interviewDuration: 90 - 120 DAYSLOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSFunctions and ResponsibilitiesAct as the...
-
Quality Assurance Technician
2 weeks ago
Airway Heights, Washington, United States Parker Hannifin Corporation Full timeQuality Assurance Technician Overview: Parker Hannifin Corporation is a prominent entity in the aerospace sector, specializing in both commercial and military aircraft technologies. As part of our commitment to innovation and excellence, we are looking for dedicated individuals to join our team. Our organization fosters an environment that encourages...
-
IT Help Desk Technician
3 weeks ago
Airway Heights, United States Intellyk Inc Full time $21 - $28Job DescriptionJob DescriptionTitle: IT Help Desk TechnicianLocation: Airway Heights, WA 99001Contract Duration: 06 Months Contract Shift hours: 5:30am or 6am start (8 hour shifts) Job Description:IT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more...
-
Information Technology Specialist
5 days ago
Madison Heights, Virginia, United States U.S. Department of Health & Human Services Full timeJob SummaryWe are seeking an experienced Information Technology Specialist to join our team at the U.S. Department of Health & Human Services. The successful candidate will be responsible for planning, analyzing, designing, developing, testing, and implementing networked systems for the transmission of information, data, and video formats.Key...
-
IT Help Desk Technician
3 weeks ago
Airway Heights, United States Umanist Staffing LLC Full timeJob DescriptionJob DescriptionTEMP ASSIGNMENT ONLY: 90 - 120 DAYSMonday through FridayShift hours: 5:30am or 6am start (8 hour shifts).In office – no hybrid or remote possibilities.LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSIT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier...
-
Information Technology Specialist
5 months ago
Madison Heights, United States Department Of Health And Human Services Full timeSummary This position is located with the Information Technology department at the Monacan Health Center in Madison Heights, Virginia. The primary purpose of the position is to serve as an Information Technologist for computer and telecommunications systems for the Service Unit. This...
-
IT Help Desk Technician
4 weeks ago
Airway Heights, United States Intellyk Inc Full time $21 - $28Job DescriptionJob DescriptionTitle: IT Help Desk Technician Duration: 04 Months Contract (Temp)Location: Airway Heights, WA 99001 1st shift -- 5:30am or 6am start (8-hour shifts), Monday – Friday In office – no hybrid or remote possibilities. Job Summary: LOOKING FOR SOMEONE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSThis role is both the frontline...
-
Information Technology Supervisor
2 weeks ago
Arlington Heights, Illinois, United States Path Construction Full timePosition Overview:Path Construction is on the lookout for a skilled Information Technology Supervisor to enhance our team. As a dynamic general contractor, we pride ourselves on our rapid growth and diverse project portfolio across the United States. The Information Technology Supervisor will oversee the onboarding and offboarding of personnel, manage...
-
Information Technology Specialist
4 months ago
Madison Heights, Michigan, United States USAJobs Full timeDutiesResponsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and management of networked systems used for the transmission of information invoice, data, and video formats. Provides technical support, installation, and maintenance of new computer systems,...
-
Junior Audio Visual Technician
2 weeks ago
Peoria Heights, Illinois, United States Pearl Technology Full timeThe Junior Audio Visual Technician's primary responsibility is to define, develop, test, analyze, and maintain innovative software applications that align with business objectives. This role involves writing, coding, testing, and analyzing software programs and applications. The Junior Technician will also research, design, document, and modify software...
-
Information Technology Specialist
4 months ago
Madison Heights, Michigan, United States USAJobs Full timeDutiesResponsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and management of networked systems used for the transmission of information invoice, data, and video formats. Provides technical support, installation, and maintenance of new computer systems,...
-
Permit Technician
2 weeks ago
Airway Heights, United States City of Airway Heights Full timeJob DescriptionJob DescriptionSalary: $26.20 - $31.29TITLE: Permit TechnicianDEPARTMENT: BuildingREPORTS TO: Building OfficialSUPERVISES: NoneSALARY: $26.20 - $31.29/ hr...
-
Information Technology Analyst
1 week ago
Inver Grove Heights, Minnesota, United States NorthPoint Search Group Inc Full timePosition Overview:NorthPoint Search Group Inc is seeking a skilled IT Analyst/Database Administrator to develop secure and efficient code. The selected candidate will be tasked with delivering quality coding solutions for both straightforward applications and intricate information or operating systems. A strong enthusiasm for technology and software...