Help Desk Support Specialist
6 days ago
Solvere One is a leading Managed Service Provider (MSP) that specializes in network security and proactive management solutions. As a trusted IT services and consulting provider, we focus on corporate partnerships to deliver vital technology solutions that drive business security, productivity, and growth while reducing IT costs.
Job SummaryWe are seeking a highly motivated and self-starting Help Desk Technician to join our team at our Dulles, Virginia headquarters. As a key member of our support team, you will be responsible for providing exceptional support to our clients via phone and email, resolving Tier 1 incidents, and escalating more complex issues to our Tier 2 technicians.
Key Responsibilities- Field and resolve Tier 1 incidents via phone and email from client end-users
- Diagnose and resolve end-user network or local printer problems, PC hardware problems, email, Internet, and third-party application problems
- Deliver, tag, set up, and assist in configuring end-user PC desktop hardware, software, and peripherals
- Perform minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
- Enter and track all time and keep all documentation up to date in PSA Platform in real time
- Identify, document, and escalate all Tier 2 and Tier 3 incidents in a timely manner
- Microsoft Windows Desktop OS installation and support
- Microsoft Office 365 installation and support
- Preferred technical experience in ConnectWise Manage, ConnectWise Automate, and IT Glue
We provide a comprehensive benefits package, including 401K, PPO healthcare, dental, vision, paid vacation, and more. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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