AV Installation and Support Technician

7 days ago


Sterling Heights, Michigan, United States The Excalibur Group Full time
Job Summary

The Excalibur Group is seeking a skilled Audiovisual Systems Specialist to join our team. As an AV Installation and Support Technician, you will play a critical role in the installation, maintenance, and support of audiovisual systems.

Key Responsibilities
  • Install and Configure AV Equipment: Install, configure, test, and provide technical support to audiovisual equipment, including projectors, laptops, desktops, sound systems, video conferencing systems, content management systems, and digital displays.
  • Maintenance and Troubleshooting: Conduct routine maintenance and troubleshooting of AV systems to ensure optimal performance.
  • Client Support: Provide technical support to clients and end-users, resolving AV and basic PC/MAC related issues promptly and efficiently.
  • Project Collaboration: Collaborate with project managers, vendors, and other team members to plan and execute AV events, meetings, installations, and upgrades.
  • Site Surveys: Perform site surveys to assess AV needs and recommend appropriate solutions.
  • Documentation: Document all installations, configurations, and maintenance activities.
  • Industry Knowledge: Stay up to date with the latest AV technologies and industry trends.
  • Training and Support: Train clients and end-users in the operation and maintenance of AV equipment.
  • Compliance: Ensure compliance with safety standards and best practices in all AV-related activities.
Requirements
  • Education: High school diploma or equivalent; technical degree or certification in audiovisual technology preferred.
  • Experience: Proven experience with at least 1 year as an AV Technician or in a similar role.
  • Technical Skills: Advanced knowledge of current enterprise conferencing software (e.g., Teams, Zoom, Webex); experience with AV control systems (e.g., Crestron, AMX, Extron, Shure); strong knowledge of audiovisual equipment, including projectors, sound systems, current video conferencing systems, and displays.
  • Soft Skills: Excellent problem-solving skills and attention to detail; strong communication and customer service skills; ability to work independently and as part of a team; flexibility to work evenings, weekends, and at various client sites in the DMV area as needed.
  • Physical Demands: Physical ability to lift and carry heavy equipment, climb ladders, and perform other physical tasks associated with AV installations.


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