Service Lane Manager
7 hours ago
As a key member of our Berman Chrysler Dodge Jeep Ram team, you will play a vital role in ensuring exceptional customer satisfaction and driving business growth in our service department.
Key Responsibilities:
- Interact with customers to assess vehicle issues and gather necessary information for repair orders
- Write accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimates
- Coordinate service drive activities by monitoring work progress, and ensuring timely completion of repairs
- Communicate with customers throughout the repair process to provide updates on service progress, estimated completion times, and any additional service recommendations
- Assist in hiring and training of new employees within the service department, including service advisors, technicians, and porters
Requirements:
- Previous experience in automotive service lane management and repair order writing within a dealership environment
- Diagnostic skills and technical knowledge of automotive systems and repair procedures
- Excellent communication and customer service skills
- Detail-oriented with the ability to write accurate and comprehensive repair orders
- Proficient computer skills and familiarity with automotive service software systems
- Leadership abilities with the capacity to manage and motivate a team to achieve department goals
- High school diploma or equivalent required
- Valid driver's license with a clean driving record (2 year minimum)
What We Offer:
- Competitive compensation package
- Opportunities for career advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Automotive service and sales discounts
- Outlined career path and opportunities for advancement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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