Service Director
3 hours ago
At Mike Haggerty Auto, we are seeking a highly skilled Service Manager to lead our service team. The ideal candidate will have a minimum of 3 years of experience in a service management role and a strong focus on providing excellent customer service. The Service Manager will be responsible for ensuring that our customers receive the highest level of service and that our service department operates efficiently and effectively. Key responsibilities include:
- Assisting customers in servicing, repairing, and explaining the services needed
- Understanding customer requirements and concerns and matching them to various service options
- Explaining the service being performed and keeping customers informed and updated throughout the service process
- Staying up to date on new products, features, and accessories and attending product training as required
- Maintaining a service customer follow-up system that supports repeat and referral business and contributes to customer happiness
- Hiring and supervising all service department personnel and monitoring their performance in servicing customers
- Crafting goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record and valid driver's license
- Driven personality, eager to improve, and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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