Business Services Representative

1 week ago

Washington, Washington, D.C., United States First State Community Bank Full time
Business Services Specialist

We are seeking a highly skilled Business Services Specialist to join our team at First State Community Bank. As a key member of our team, you will play a critical role in promoting and selling our business services to new and existing customers, while coaching our internal teams on how to build successful partnerships.

Key Responsibilities:
  • Work closely with FSCB staff and customers to understand their needs and provide value through our business services.
  • Maintain a constant feedback loop with customers and FSCB staff to improve the Business Services experience.
  • Record events, issues, and resolutions in our Customer Relationship Management system.
  • Develop and maintain a sales pipeline independently and in coordination with your market.
  • Collaborate with our team to develop, implement, and market new business products and services.
  • Coordinate or assist customers with onboarding new business services and relationships.
  • Coach internal teams and producers on building successful partnerships.
  • Act as a trusted representative of the bank to our customers, understanding their needs and recommending services that meet those needs.
  • Develop and expand relationships with business services, referrals to FSIA, FSFM, Government Lending, and other partners.
  • Develop reporting, business analyses, and presentations to identify and target customers for Business Growth.
What You Can Expect:
  • A competitive pay and benefits package with a variable compensation program based on team performance.
  • A 401(k) with a generous employer match benefit.
  • Helpful, qualified, and available leadership.
  • A caring, stable work environment.
Qualifications:
  • The ability to listen attentively and communicate clearly with customers.
  • Excellent written and oral presentation skills.
  • Strong advisory skills, able to recognize customer needs, connect services to needs, and execute when the customer is ready to use a product.
  • Excellent customer service skills with the highest level of professionalism, confidentiality, and time-sensitivity.
  • The ability to work independently and collaboratively in a fast-paced environment with a high volume of referrals.
  • Availability for occasional overnight travel, extended or flexible hours.
  • A working knowledge of cash management products, including Merchant Services, Commercial Credit Cards, ACH, Wire Transfer Services, Remote Deposit Capture, Business Online Banking, and Positive Pay.
About First State Community Bank:

We value our employees and strive to create a positive and supportive work environment. We believe in promoting from within and providing opportunities for growth and development.

What It Means to Be a First Stater:

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

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