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Customer Service Representative

2 months ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at AHU Technologies Inc. As a key member of our organization, you will be responsible for providing exceptional customer service to taxpayers, answering inquiries, and resolving issues related to business, income, and real property taxes.

Key Responsibilities:
  • Provide assistance and information to taxpayers on tax-related matters
  • Answer inquiries via telephone and written correspondence
  • Research and update tax accounts via online systems
  • Review and adjust tax accounts for corrections and refunds
  • Receive and process requests for waivers of penalties and interest
  • Input and update database accurately
  • Determine and register tax liabilities for administered taxes
  • Respond to general correspondence and research responses for management signature
  • Track and maintain data for production reports
Requirements:
  • High school diploma or equivalent with 2+ years of experience in the field or related area
  • Effective communication skills, both oral and written
  • Ability to research and interpret tax laws, regulations, and policies
  • Basic business applications skills, including Microsoft Outlook and Microsoft Suites
Preferred Qualifications:
  • 2+ years of customer service experience
  • Knowledge of income and property tax
  • Data entry experience
  • Database management experience
  • Banking experience