Customer Service Representative

19 hours ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at AHU Technologies Inc. As a Customer Service Representative, you will be responsible for providing exceptional support to taxpayers on various business, income, and real property taxes and related fees.

Key Responsibilities:

• Provide assistance and information to taxpayers on all business, income, and real property taxes and related fees;

• Answer inquiries to basic business registration, income, and real property via telephone and written correspondence;

• Research, establish, and update all business tax accounts via an online system;

• Review and adjust business registration, real property, and income tax accounts which require correction and/or refunds;

• Receive and control business and income undeliverable refund checks;

• Receive and process requests for waivers of penalties and interest on select accounts;

• Input and update existing database accurately;

• Determine and register applicable tax liabilities for all taxes and fees administered by OTR;

• Receive and respond to general correspondence pertaining to business, income, real property, and other related taxes and fees;

• Research and prepare response for management signature;

• Track and maintain data necessary for production reports, and input and update existing database accurately.

Requirements:

a) A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area;

b) Ability to communicate effectively both orally and in writing to a variety of audiences;

c) Ability to research and interpret tax laws, regulations, and policies; and

d) Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.).

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