Culinary Operations Manager

2 weeks ago

Sunnyvale, California, United States Whole Foods Market Full time
Culinary Excellence and Leadership

The Chef De Partie role is a key leadership position in Prepared Foods, responsible for driving culinary excellence and delivering exceptional hospitality experiences on the retail floor. As a venue lead, you will oversee the execution of operational SOPs, merchandising standards, and sales-driving initiatives across various prepared foods venues, including chefs' cases, fresh packs, charcuterie, rotisserie, food and soup bars, and in-line service venues.

Key Responsibilities:
  • Drive and elevate culinary operational excellence by championing food quality and promoting a passion for food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market's vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train team members to sustain high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.
Food Production and Quality

You will manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels. This includes communicating and executing operational and store process SOPs and regional merchandising standards for all culinary programs.

  • Monitor and maintain in-stock levels to execute all prime deals, promotions, and sales-driving initiatives.
  • Build strong partnerships and communication with store leadership and team buyers.
  • Establish ownership of results, organize systematic approaches to work, and delegate responsibilities efficiently.
  • Prioritize production lists for the back of the house.
  • Ensure highest standard levels and conditions for walk-ins.
  • Ensure compliance for all signage and messaging.
  • Oversee prepared foods catering order fulfillment.
  • Coordinate regional culinary tasting events.
  • Participate in inventory as needed.
Hospitality and Service

You will lead by example in promoting hospitality to all Whole Foods Market guests, serving as a culinary ambassador, and elevating guests' in-store experiences. Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.

Requirements:
  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work, with the aptitude to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • True passion for food and food safety certification (if not currently certified, commit to completing certification within 6 months).
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.
Working Conditions

This role requires standing and walking for extended periods, up to 8-10 hours, as well as bending, stooping, twisting, squatting, reaching, and climbing. You may need to use ladders and will be exposed to FDA-approved cleaning chemicals and varying temperatures (up to 90 degrees F). Ability to work in wet and dry conditions, use tools and equipment, and travel for training purposes or other meetings as required.

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