Spare Parts Sales Specialist

6 days ago


Rolling Meadows, Illinois, United States ATS Automation Full time
About the Role

We are seeking a highly motivated and detail-oriented Spare Parts Sales Specialist to join our team at ATS Automation. As a key member of our Life Science Systems Chicago division, you will play a critical role in driving spares sales and delivering exceptional customer experiences.

Key Responsibilities
  • Drive spares sales through proactive quoting and opportunity management
  • Interface with customers and internal stakeholders to provide product and service information
  • Support programs to increase spares sales and enhance customer satisfaction
  • Collaborate with Service Technicians, Project Managers, and Account Managers to achieve sales and service goals
  • Manage customer relationships and opportunities using CRM software
  • Generate new quotes and fulfill orders to ATS standards
  • Support service request ticket management and resolution
  • Identify and address customer service issues
  • Maintain ISO standards and adhere to company policies
Requirements
  • High school diploma or equivalent
  • Minimum 2 years of customer service experience in a technical field
  • Excellent communication, attention to detail, and interpersonal skills
  • Ability to work independently and multitask
  • Previous experience with CRM software and data entry software
What We Offer
  • Competitive compensation package
  • Comprehensive benefits, including health, dental, vision, and employee assistance program
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Tuition reimbursement
  • Wellness reimbursement
  • Paid time off
  • Annual paid volunteer day off
  • Fully climate-controlled environment
  • Professional growth opportunities


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