Lead Intake Coordinator, CBHC Supportive Scheduling

5 days ago


Springfield, Illinois, United States Behavioral Health Network Full time
Job Summary

The Lead Intake Coordinator plays a pivotal role in supporting the Central Intake teams and management team in achieving their day-to-day goals and objectives. This position requires strong communication and organizational skills to ensure seamless operations and high-quality service delivery.

Key Responsibilities
  • Collaborate with program management, supervisors, and other CBHC providers to ensure efficient and effective delivery of services.
  • Represent and serve as a liaison between all BHN levels of care, ensuring that staff follows established programmatic workflows.
  • Operate telephone and voicemail systems in a timely and welcoming manner, becoming familiar with all insurance carriers for each individual served.
  • Provide on-call support to secure assistance for staff and log into the phone system to assist with escalated calls.
  • Monitor referrals and requests from the email box, responding in a professional and timely manner.
  • Schedule new or existing individuals served for appointments and assist with the onboarding and training of new Central Intake staff.
  • Maintain BHN phone tree and required routing to appropriate destinations, organizing and tracking key performance indicators for agency referrals and outcomes.
Requirements
  • High School Diploma or GED required.
  • 6 months of call center experience, office experience, or experience working with the community required.
  • General knowledge or experience in the mental health field.
  • Excellent verbal and written communication skills.
  • Strong computer skills, including knowledge of Carelogic, Insurance Databases, and Smart sheets.


  • Springfield, Illinois, United States Behavioral Health Network Full time

    Job SummaryThe Lead Intake Coordinator is a key member of the Central Intake team, responsible for ensuring the smooth operation of the team's day-to-day activities. This role requires strong communication and organizational skills, as well as the ability to work effectively with multiple stakeholders.Key ResponsibilitiesCollaborate with program management,...


  • Springfield, Illinois, United States Behavioral Health Network Full time

    Job SummaryThe Lead Intake Coordinator plays a crucial role in supporting the Central Intake teams and management team in achieving their day-to-day goals and objectives. This position requires strong communication and organizational skills to ensure seamless operations and high-quality service delivery.Key ResponsibilitiesCollaborate with program...


  • Springfield, Illinois, United States Behavioral Health Network Full time

    Supportive Scheduling Administrative Assistant Job Description **Job Summary:** The Administrative Assistant of CBHC Supportive Scheduling is responsible for working collaboratively with CBHC Access and Outpatient Clinicians to manage their scheduled caseloads to ensure accuracy while balancing the individuals served need for services. **Key...


  • Springfield, Illinois, United States Behavioral Health Network Full time

    Job SummaryThe Administrative Assistant - Supportive Scheduling role is a key position within the CBHC team, responsible for collaborating with clinicians to manage scheduled caseloads and ensure accuracy. This role requires strong organizational and communication skills, as well as the ability to work effectively in a remote setting.Key...

  • Intake Coordinator

    3 weeks ago


    Springfield, Illinois, United States Northeast Family Services Full time

    Job Title: Intake CoordinatorNortheast Family Services of Illinois is a leading provider of therapy services, with a strong presence in eight states. We are seeking a highly organized and detail-oriented Intake Coordinator to join our team in Springfield.Job Summary:The Intake Coordinator will be responsible for managing all aspects of the registration and...

  • Intake Coordinator

    3 weeks ago


    Springfield, Illinois, United States Northeast Family Services Full time

    Job Title: Intake CoordinatorNortheast Family Services of Illinois is seeking a highly organized and detail-oriented Intake Coordinator to join our team in Springfield. As an Intake Coordinator, you will play a critical role in managing all aspects of the registration and admissions process for our organization.Key Responsibilities:Answer incoming calls and...

  • Intake Coordinator

    1 day ago


    Springfield, Illinois, United States Northeast Family Services Full time

    We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Northeast Family Services of Illinois. As a key member of our Springfield Office, you will be responsible for managing all aspects of the registration and admissions process. This includes answering incoming calls, gathering referral information, verifying insurance...

  • Intake Coordinator

    1 day ago


    Springfield, Illinois, United States ORTC, LLC Full time

    Job Title: Intake CoordinatorSpringfield Treatment Center is seeking a compassionate and skilled Intake Coordinator to provide exceptional care to our clients. As a key member of our team, you will be responsible for conducting pre-intake screenings, verifying insurance, and scheduling admission appointments. If you are a detail-oriented and organized...


  • Springfield, Illinois, United States Behavioral Health Network, Inc. Full time

    About the RoleWe are seeking a skilled Access Navigator to join our team at Behavioral Health Network, Inc. in the CBHC Outpatient department.Key ResponsibilitiesBuild working relationships with clients and provide in-the-moment interventions and referrals to support individuals.Provide evidence-based care in the context of an integrated behavioral health...


  • Springfield, Illinois, United States Behavioral Health Network Full time

    Join Our Team of Compassionate ProfessionalsWe are seeking a highly skilled and dedicated Outpatient Youth Clinician to join our team at Behavioral Health Network. As a member of our clinical team, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.About the RoleThe CBHC Clinician will provide routine...


  • Springfield, Illinois, United States Hospital Sisters Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Schedistrar to join our team at Hospital Sisters Health System. As a Schedistrar, you will be responsible for scheduling procedures and visits for the Radiation Therapy/Oncology division, ensuring accurate and timely information for medical records, governmental requirements, billing, and...


  • Springfield, Illinois, United States Jobs for Humanity Full time

    Job Title: Lead Administrative CoordinatorWe are seeking a highly skilled and organized Lead Administrative Coordinator to join our team at Jobs for Humanity. As a key member of our executive team, you will provide administrative support and ensure the smooth operation of our office.Key Responsibilities:Provide administrative support to the executive team,...


  • Springfield, Illinois, United States Jobs for Humanity Full time

    Job Description:The Lead Administrative Coordinator will provide administrative support to the executive team. This position will oversee contract coordination, scheduling, management of various excel spreadsheets, ordering, regularly monitoring state portals to ensure contracts and documentation updates are received and implemented in a timely manner,...


  • Springfield, Illinois, United States CoxHealth Full time

    Job SummaryThe Student Scheduling Coordinator II plays a crucial role in overseeing the entire student scheduling process at CoxHealth. This involves effective communication, planning, analysis, and collaboration with various health care related educational programs and departments. The ideal candidate will identify opportunities to grow clinical programs by...


  • Springfield, Illinois, United States The Salvation Army in the Midwest Full time

    Job SummaryWe are seeking a dedicated and compassionate Shelter Monitor to join our team at The Salvation Army in the Midwest. As a key member of our staff, you will play a vital role in maintaining a safe and supportive environment for our clients.Key ResponsibilitiesMonitor clients to ensure their safety and well-being in the building and on the...

  • Surgery Scheduler

    3 weeks ago


    Springfield, Illinois, United States Springfield Clinic Full time

    Surgery Scheduler Job DescriptionThe Surgery Scheduler is a vital member of the Springfield Clinic team, responsible for coordinating the scheduling of surgical and endoscopy patients. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key Responsibilities:Schedule cases in appropriate rooms based on...


  • Springfield, Illinois, United States Medix Full time

    Job Title: Patient Access RepresentativeWe are seeking a detail-oriented and organized Patient Access Representative to join our team at Medix. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.Key Responsibilities:Work closely with patients and families to...

  • Surgery Scheduler

    4 weeks ago


    Springfield, Illinois, United States Springfield Clinic Full time

    Surgery Scheduler Job DescriptionThe Surgery Scheduler is a vital member of the Springfield Clinic team, responsible for coordinating the scheduling of surgical and endoscopy patients. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key Responsibilities:Schedule cases in appropriate rooms based on...


  • Springfield, Illinois, United States Lead Health Full time

    We are seeking a skilled Psych Registered Nurse (RN) to join our team at Lead Health. As a Travel Nurse, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.This position offers a unique chance to work with a dynamic team and make a difference in the...

  • Medical Scheduler

    2 weeks ago


    Springfield, Illinois, United States Springfield Clinic Full time

    Job SummaryThe Surgical Coordinator is responsible for coordinating the scheduling of surgical and endoscopy patients, ensuring seamless patient flow and efficient use of resources. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesSchedule cases in...