Intake Coordinator

4 weeks ago


Springfield, Illinois, United States Northeast Family Services Full time

We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Northeast Family Services of Illinois. As a key member of our Springfield Office, you will be responsible for managing all aspects of the registration and admissions process. This includes answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients' appointments.

To be successful in this role, you will need to have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Excellent interpersonal skills and the ability to work well as part of a multidisciplinary team are also essential. If you have experience working in a behavioral health environment and enjoy helping people obtain the support they need, we encourage you to apply.

Responsibilities:

  • Manage all aspects of the registration and admissions process
  • Answer incoming calls and gather referral information
  • Verify insurance coverage and schedule clients' appointments
  • Work effectively as part of a multidisciplinary team

Requirements:

  • HS Diploma or equivalent required
  • Minimum of 2 years' experience in patient intake and scheduling
  • Bilingual English / Spanish preferred
  • Working knowledge of insurance benefits and authorizations
  • Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR)

Benefits:

  • Health, dental & vision
  • 3 weeks paid vacation
  • 11 paid holidays
  • Generous sick time including mental health days
  • 401k retirement plan with up to 4% match

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