IT Support Specialist
4 days ago
We are seeking a skilled IT Support Specialist to join our team at Unreal Gigs. As a key member of our IT department, you will provide exceptional customer service and technical support to our users.
Key Responsibilities
• Handle IT support tickets from initiation to closure, providing Tier I support and escalating Tier II issues.
• Manage resources and time efficiently to minimize costs and impact on the budget.
• Effectively communicate complex IT concepts and issues at all organizational levels.
• Stay updated on software applications, healthcare trends, and organizational protocols.
• Provide training and support to medical staff on IT systems and applications.
• Develop and maintain quality improvement programs for clinical information systems.
• Lead and evaluate IT projects within the clinical informatics department.
• Maintain confidentiality of patient, family, physician, and employee information.
• Serve internal and external customers courteously and efficiently.
• Work collaboratively with clinical managers to identify and address IT needs.
Requirements
• Exceptional customer service and communication skills.
• Proficient in computer software, hardware, and IT systems.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
• Ideally, experience in computer programming or repair.
• Self-directed with strong organizational and analytical skills.
• Familiarity with healthcare concepts and jargon; experience in hospice or home health preferred.
• Nursing license (RN or LPN) is a plus.
Benefits
• Competitive hourly rate with potential for full-time hire after the contract period.
• Opportunity to work in a dynamic and supportive environment.
• Gain experience and develop skills in a growing IT department.
Work Environment
This is a temporary (6 month contract to hire) position working on-site in Knoxville, TN. The work hours are 8:00 AM - 5:00 PM, Monday to Friday.
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