Regional Operations Manager

2 weeks ago


Jacksonville, Florida, United States Amtrak - The National Railroad Passenger Corporation Full time
Position Overview

The Regional Operations Manager plays a crucial role within an assigned operational division, overseeing the comprehensive management of station activities. This position encompasses various responsibilities that are vital for ensuring smooth station operations.

Key Responsibilities
  • Employee Management: Lead and mentor station personnel to foster a productive work environment.
  • Passenger Service Excellence: Ensure high standards of customer service delivery, enhancing the travel experience for all passengers.
  • Staffing Coordination: Manage staffing levels to meet operational demands effectively.
  • Budget Oversight: Monitor and manage financial resources to align with organizational goals.
  • Performance Monitoring: Evaluate station performance metrics to drive continuous improvement.
  • Financial Accountability: Oversee accounting functions related to station operations, ensuring compliance and accuracy.
  • Transportation Operations: Coordinate with various departments to optimize transportation services.

This role is essential for maintaining operational efficiency and enhancing service quality within the Amtrak network.



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