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Customer Service Ambassador

1 month ago

Lawrenceville, Georgia, United States Sheltair Full time
Customer Service Representative

We at Sheltair are dedicated to delivering exceptional service, a commitment that permeates every aspect of our operations.

With a rich heritage in the construction and aviation industry, we understand the importance of quality design, customer satisfaction, cost management, and timely delivery.

This customer-facing role involves daily interactions with customers and colleagues in situations that require a positive attitude, empathy, and courtesy at all times.

While customer service is our top priority, a significant portion of the CSR's daily tasks involve using a computer and maintaining a high level of concentration as the environment changes frequently and rapidly.

Responsibilities include assisting and/or providing pilots and passengers with:

  • fuel orders
  • online times
  • notices of arrivals/departures
  • verbal and written directions
  • vehicle rental reservations
  • hotel and catering arrangements
  • personal vehicle and A/C key handling
  • person-to-person communications via telephone, radio, email, and facsimile

The CSR is also responsible for entering data related to invoicing, payment processing, and fuel records.

In addition, the CSR assists with general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided.

The CSR must be able to accommodate changing work hours, variable schedules, and weekend work as required.

Qualifications
  • A High School diploma or GED - an Associate's degree is preferred
  • Experience in a dynamic, multi-tasking environment
  • Two to four years' relevant experience in a related field
  • Strong interpersonal, communication, organizational, and customer service skills
  • A valid driver's license
  • Proficiency in basic math
  • Proficiency in the Microsoft Office suite of products
  • A typing speed of at least words per minute
  • A professional appearance

Must pass a pre-employment drug screen and background check following FAA and DOT guidelines.

Sheltair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, training, termination, and all other terms and conditions of employment.

Any employee or job applicant who feels that he or she has been subjected to discrimination or retaliation for making a discrimination complaint must immediately report the incident directly to the Human Resources Department, a Senior Vice President, or any officer of the Company.

Appropriate disciplinary action may be taken against any employee engaged in discriminatory actions or behavior, or retaliation against anyone, who has, in good faith, reported a violation of this policy.