Dental Office Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Dental Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.
Key Responsibilities- Modeling Company Culture: Demonstrate a warm and approachable disposition to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
- Scheduling Appointments: Schedule appointments that result in each healthcare provider having a smooth, productive day.
- Front Office Operations: Ensure all tasks on the front office checklist are completed daily, including posting payments to patient accounts and maintaining accurate and up-to-date patient information.
- Communication: Interact and communicate with patients and guests in the reception area during their wait time, answer telephones in a timely manner, and handle all calls with efficiency and thoroughness.
- Team Collaboration: Participate in daily morning huddles, monthly team meetings, and other meetings as required, demonstrating a thorough understanding of business imperatives and how the role directly impacts metrics.
- Education: High School Diploma or general education degree (GED).
- Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
- Office Practices and Technology: Knowledge of office practices, technology applications, and patient insurances.
- Results-Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily tasks to achieve results.
- Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
- Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
- Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of team members and clinicians, understands local market drivers and competition.
- Influencer: Active listener/observer of behavior, creates a win/win need for change.
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Tuition Reimbursement
- 401K
- Paid Time to Volunteer in Your Local Community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
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