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Medical Office Coordinator

1 month ago

Novato, California, United States Marin Community Clinics Full time
Job Title: Call Center Care Navigator

Job Summary:

The Call Center Care Navigator will play a vital role in ensuring the smooth operation of our medical office. This individual will be responsible for assisting the Call Center Providers, working with internal and external facilities to expedite patient care, and providing exceptional customer service.

Key Responsibilities:

  • Review and make corrections to the Electronic Health Record (EHR) Clinical Tasks
  • Review and submit mammograms orders per standing order on file
  • Assist with issues/delays related to patient medications refills
  • Cross-index unmatched medications and patients
  • Resolve issues with hospitals and other care facilities orders that require revisions
  • Process requests for School Forms from School Nurses
  • Maintain patient confidentiality in accordance with department policy and HIPAA guidelines
  • Attend and participate in required meetings, training, and educational programs
  • Perform administrative responsibilities, including checking eligibility, verifying demographics, and making follow-up appointments
  • Perform other related work as assigned

Requirements:

  • High School diploma or equivalent (GED) is required
  • Epic Electronic Health Records experience is highly desired
  • Must have strong computer experience with MS Office
  • 1 year experience in a medical environment, health insurance, or related field is preferred
  • Medical Terminology and knowledge of CPT codes and Diagnostic orders are preferred

Benefits:

  • Our benefits program is designed to protect your health, family, and way of life
  • We offer a competitive benefits program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short-term and Long-term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits

Equal Opportunity Employer:

Marin Community Clinics is an equal opportunity employer and welcomes applications from diverse candidates.