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Customer Service Representative
2 months ago
Job Title: Customer Service Coordinator
Job Summary:
We are seeking a highly skilled Customer Service Coordinator to provide exceptional after-sales service to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work well under pressure.
Key Responsibilities:
- Handle post-delivery customer service inquiries in a timely and professional manner.
- Schedule service technicians for in-house service calls and ensure that all necessary information is provided.
- Notify customers of pre-delivery damages or errors that will cause a reschedule.
- Monitor all open customer service requests and maintain accurate records.
- Track service requests by store, customer, designer, and type of service category.
- Assist in providing service trend reports and analyze data to identify areas for improvement.
- Process SRs for parts orders and repair and return orders.
- Assist in RA paperwork and track for completion of credit.
- Work with inventory control personnel to ensure proper disposition of damaged inventory.
- Assist in coordination of reorders or repairs of inventory and service charge-backs.
- Provide back-up support to the schedulers.
- Interface with store personnel as required.
- Provide delivery and service update reports for store personnel.
- Conduct post-service surveys with customers.
Requirements:
- High school graduate preferably with an Associate's degree with courses in business and communications or comparable experience.
- One to two years retail background with emphasis in customer service.
- Strong communication and listening skills.
- Ability to work well with others.
- Solid understanding of Ethan Allen's products and warranties.
About Ethan Allen:
Ethan Allen is a global leader in the luxury home furnishings and interior design business. We are a vertically integrated company with a strong commitment to quality, customer service, and employee satisfaction. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
